Returns and cancellation

Last updated 30 October 2026.

Your right to cancel

If you buy from us online, you can cancel your order for any reason within 14 days after you receive the goods. For a pre-order, you can also cancel at any time before the tent is delivered.

To cancel, tell us clearly by email to TODO email, with your name and order details. You do not have to give a reason.

Sending the tent back

• Return the tent within 14 days of telling us you want to cancel.
• Pack it in its original box with all parts. Keep it unused where you can: you may try it as you would in a shop, but we may deduct from your refund if you have handled it more than that and it has lost value.
• TODO decide: who pays return carriage. If we do not say that you pay, the law says we must. A tent is a heavy item (about 66 to 74 kg boxed), so decide this before launch.

Refunds

We refund the price you paid, and the standard delivery charge, within 14 days of receiving the tent back (or of you sending proof that you have posted it, whichever is earlier). We refund to the payment method you used.

If something is wrong with the tent

The tent must be of satisfactory quality, fit for its purpose and as described. If it is not, you have legal rights, including a short-term right to reject within 30 days and a right to repair or replacement after that. These rights apply on top of anything in this page and are not affected by it.

Tell us at TODO email with photos, and we will reply within TODO working days.